Thanks to Sears auto for diagnosing the problem.
Shop around before paying Sears' high prices. Their online service is horrible.
They do still have some quality products backed by lifetime guarantees. I recently purchased some items online for in store pickup. I noticed that they offer to the car delivery. If you use the Sears app or call the number displayed when you are parked at the appropriate lane at one of their entrances (second level mall entrance north of the mall Food Court entrance) you can get your order delivered right to your car and be out of the mall property in minutes without having to step inside the mall.
It's Sears. Everyone knows they're failing, but it's not for lack of trying.
Brought car in for what I thought was a tire noise from recently purchased tires.
Went here to get new tires and get an alignment. The service tech was quick and the manager Matt was very nice and explained the whole process. I will come here for all my future car needs!
I don't know if anyone at SEARS will see this or care, but I had a great experience with an employee and need to tell someone. I have very low expectations going into sears looking for some info and to buy a couple shirts. This is the 3rd time I looked for help on this and the 1st 2 times i walked out angry and unhelped. But today I met a SALESMAN. Ali is a young guy in the lands end area of the men's clothing section of Montgomeryville Mall Sears. If Sears had 100 more like him, they would never go out of business, indeed, SEARS would regain it's leadership. Ali told me to please wait till he finished with another customer, ordered what I wanted online shipped to my home, explained the difference in the products and then went on to the next customer. I was never better helped at any retail store including Nordstrom's. Sears You can not afford to let Ali go. Good man saved a very good customer.
Took the car to the dealer and they confirmed a bad hub bearing.
Matt drove the car and said that the noise was a problem with the car.
Sears is a US Department Store based in North Wales, New Jersey. Sears is located at 600 Montgomery Mall, North Wales, PA 19454, USA.
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