Bought my daughter a necklace in July for her birthday , this weekend was the second time she wore it and the E somehow fell off we have no idea where it's at... I even purchased all the extra protection they won't honor it and replace the E , see yas in court
Sheila is my go to person.. She is great... Customer service is phenomenal!
Unfortunately, my faith in the service of Helzberg Diamonds is no longer and I can say I won't be using this jeweler in the future for anniversary jewelry, etc.or recommending the Helzberg at Montgomery Mall to friends or family. I have missed the experience of getting to enjoy my engagement ring, attended my bridal shower without a ring, and had to cancel engagement photos that should have taken place because I had no ring. I wish I had better feedback.
Good jewelry place with fairly priced products and good sales reps.
Cheaply made jewlery. I bought my mom a bracelet and after she wore it for 2 days the cross was all bent. I bought it back in the next day asking for a refund and they refused. So I exchanged it for a necklace and what do you know... that broke as well after a few days. Just took the loss and took it as a lesson learned.
Needless to say, over 2 months have passed and Helzberg had no feedback to provide about the ring. My fiance called to follow up (when a follow up call to the client should have occurred in the first place) and was told by Helzberg that they had no record of us in their system. They asked to contact us back after they researched this - which only left us both more concerned and infuriated. They called back to advise that they located the order and it was still with the jeweler and guaranteed a finish date "by the end of the month" - meaning end of May (2 months from the date we dropped the rings off, 1 month post the date we were told it would be finished). Needless to say, there was no follow up call to advise that the order was not complete by the end of the month and my fiance was left to follow up again, it now being June, 40 days away from our wedding date. Today is the day we are supposedly getting the engagement ring back and my fiance was told he would receive a follow up call from the store this morning the moment it arrived. No phone call, no update so far.
My fiance and I went to Helzberg the end of March 2013 to drop off my engagement ring for a resizing and to order a custom made wedding band to go with my engagement ring. The customer service on the store front was excellent and we had nothing but great feedback walking out of the store. We are planning a quick wedding and were assured that the ring resizing and custom band would only take 1 month to complete.
Helzberg Diamonds is a US Jewelry Store based in North Wales, New Jersey. Helzberg Diamonds is located at 280 Montgomery Mall, North Wales, PA 19454, USA.
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