Great place for pet products at great prices always have what I'm looking for and lots of new items.
I’ve been taking my dog here to get her nails clipped for months now and never had a problem until about three weeks ago. They cut her nails too short then tried to lie about it and cover it up. Today I took her back to try again and they chopped off half her nail — CLEARLY too short — which made her freak out. They lied again and didn’t even tell me they cut her. I only figured it out when I got home and she had starting bleeding on the floor. All they said at the time was she was too anxious and they couldn’t finish cutting her nails. They also were going to make me pay for a nail clipping they didn’t even do because the first nail they cut too short. I finally got my money back, but the employees were rude and clearly have no business cutting nails looking at the way they hacked off my dogs nail. I understand accidents happen, but don’t lie about it and also don’t make me pay for a nail clipping you didn’t even do. Horribly disappointing and I won’t be going back to this location.
Very good experience with the doggy-daycare staff. Lovely people. It is a bit of a bummer that they don't have the outdoors part to their facility and it does complicate the putty training, but otherwise, especially if the dog is trained already- they are great!
Rude and horrible service. Went on a trip with my family and had to put our dog there while we were away. Our dog had a medical emergency and came back from such emergency with treatment. Petsmart was asking us to pick the dog cause they could not take care of it and said that it was peeing a lot cause she was on treatment and making her inappropriate to look at for visit hours. All of this coming from the mouth of a rude associate that could not control its temper and questioning the reasoning behind why our dog had to stay in Petsmart.
PetSmart has some of the most well informed and congenial employees of any pet store in Montgomery County. I rarely leave with unanswered questions. They also price-match items found in other stores. Laura has a wealth of information to give!
Petsmart is a US Store based in North Wales, New Jersey. Petsmart is located at 145 Witchwood Dr, North Wales, PA 19454, USA.
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